Ground Handling Procedures Manual - Safe & Efficient Turnarounds
Course Overview
This course provides practical procedures and best practices for safe, compliant, and efficient ground handling operations — covering passenger and baggage handling, aircraft servicing and turnarounds, load control, ground support equipment (GSE), operational oversight, and real-world case studies.
Course Modules
Module 1 —Passenger Handling Procedures
- 1.1 Passenger Departure
- 1.2 Passenger Security
- 1.3 Passenger Arrival, Transfer and Transit
- 1.4 Special Categories of Passengers
- 1.5 Passenger Disruptions
Module 2 — Baggage Handling Procedures
- 2.1 The Baggage Journey
- 2.2 Baggage Activities
- 2.3 Safe Baggage Handling
- 2.4 Departure Baggage Handling
- 2.5 Transfer Baggage
- 2.6 Terminating Baggage
- 2.7 Special Baggage
- 2.8 Disruption
- 2.9 Mishandled Baggage
- 2.10 Baggage Systems
Module 3 — General Aircraft Servicing and Safety Operations
- 3.1 Ramp Safety in Aircraft Handling
- 3.2 Safety during Fueling and Defueling
- 3.3 Adverse Weather Conditions
- 3.4 Hand Signals
- 3.5 Toilet Servicing
- 3.6 Potable Water Servicing
- 3.7 Aircraft Cleaning and Disinfection
- 3.8 Safety during Aircraft De-icing/Anti-icing Operations
Module 4 — Aircraft Ground Turnaround Procedures
- 4.1 Aircraft Arrival
- 4.2 Aircraft Chocking
- 4.3 Aircraft Coning
- 4.4 Aircraft Access Doors
- 4.5 Aircraft Loading and Unloading
- 4.6 Aircraft Departure
- 4.7 Open Ramp Departure
- 4.8 Aircraft Powerback Operations
- 4.9 Aircraft Towing
- 4.10 Long-Term Parking for Aircraft
Module 5 — Weight & Balance Control
- 5.1 Introduction to Load Control
- 5.2 Load Control Principles
- 5.3 Regulatory Requirements
- 5.4 Load Control Tasks
- 5.5 Load Control Task Job Responsibility
- 5.6 Qualification Requirements
- 5.7 Documentation
- 5.8 Load Control Process Flow
Module 6 — Ground Support Equipment (GSE)
- 6.1 Introduction to GSE
- 6.2 Types of GSE (Powered vs Non-Powered)
- 6.3 Specification & Selection Criteria
- 6.4 Safe Operations & Human Factors
- 6.5 Maintenance & Inspection of GSE
- 6.6 Efficiency & Performance in GSE Use
- 6.7 Environment, Sustainability & Future Trends
- 6.8 Appendices (Equipment Lists, Checklists)
Module 7 — Operational Oversight & Control
- 7.1 Introduction to Operational Oversight
- 7.2 Operational Oversight & Control
- 7.3 Supervision
- 7.4 Oversight Checklists
- 7.5 Incident Notification and Immediate Actions
- 7.6 Adverse Weather Oversight Procedures
Module 8 — Case Studies: Accidents & Incidents
- 8.1 Lightning Strike on Ramp: A330 Ground Incident, Perth 2014
- 8.2 Smoke‑In‑Cabin Incident: A330‑300 at Heathrow, June 2016
- 8.3 Aft Cargo‑Compartment Fire on A330‑300, Manila October 2013
- 8.4 Ground Test Run Incident: A340‑600 at Toulouse, November 2007
- 8.5 Winglet Strike During Taxi‑Out, B738 / B738 - Seville, April 2012
Who Should Attend?
- Ground handlers, ramp agents and load controllers
- GSE operators and maintenance teams
- Passenger services and baggage staff
- Shift supervisors, operations controllers and safety officers
Final Assessment & Certification
Upon completion, participants will take a final assessment to demonstrate their understanding. A Certificate of Completion will be awarded to those who meet the passing criteria.
- Mode: Online
- Course Duration: 60 Minutes
- Validity: 365 days
- We carefully evaluate the candidates taking up this course. Email us at info@academyaviationonline.com and share your interest in taking up this course.