Human Factors for Maintenance Personnel
Course Overview
This comprehensive Human Factors training course provides aviation professionals with essential knowledge of human performance, limitations, and organizational factors affecting safety. The program covers error models, safety culture, environmental stressors, communication, teamwork, professionalism, and organizational human factors programs. Real-world case studies are included to reinforce learning and practical application.
Learning Objectives
- Understand the importance of human factors in aviation safety.
- Recognize how human error and limitations impact maintenance and operations.
- Develop awareness of organizational culture, teamwork, and communication.
- Apply practical tools and models to prevent and manage errors.
- Analyze real-world case studies to improve decision-making and safety outcomes.
Course Modules
Module 1: General / Introduction to Human Factors
- 1.1 Need to address human factors
- 1.2 Statistics
- 1.3 Incidents
Module 2: Safety Culture / Organisational Factors
- 2.1 Safety Culture
- 2.2 Component of Safety Culture
- 2.3 Benefits of Positive Safety Culture
- 2.4 Hudson's Safety Culture Maturity Ladder
Module 3: Human Error
- 3.1 Error models and theories
- 3.1.1 SWISS Cheese Model
- 3.1.2 SHELL Model
- 3.1.3 PEAR Model
- 3.1.4 HFACS-ME Model
- 3.1.5 Dirty Dozen / Filthy Fifteen
- 3.2 Types of errors in maintenance tasks
- 3.3 Violations
- 3.4 Implications of errors
- 3.5 Avoiding and managing errors
- 3.6 Human reliability
Module 4: Human Performance & Limitations
- 4.1 Vision
- 4.2 Hearing
- 4.3 Information-processing
- 4.4 Attention and perception
- 4.5 Situational awareness
- 4.6 Memory
- 4.7 Claustrophobia and physical access
- 4.8 Motivation
- 4.9 Fitness / Health
- 4.10 Stress
- 4.11 Workload management
- 4.12 Fatigue
- 4.13 Alcohol, medication, drugs
- 4.14 Physical work
- 4.15 Repetitive tasks / complacency
Module 5: Environment
- 5.1 Peer pressure
- 5.2 Stressors
- 5.3 Time pressure and deadlines
- 5.4 Workload
- 5.5 Shift Work
- 5.6 Noise and fumes
- 5.7 Illumination
- 5.8 Climate and temperature
- 5.9 Motion and vibration
- 5.10 Complex systems
- 5.11 Hazards in the workplace
- 5.12 Lack of manpower
- 5.13 Distractions and interruptions
Module 6: Procedures, Information, Tools and Practices
- 6.1 Visual Inspection
- 6.2 Work logging and recording
- 6.3 Procedure – practice / mismatch / norms
- 6.4 Technical documentation – access and quality
- 6.5 Critical maintenance tasks and error-capturing methods
Module 7: Communication
- 7.1 Shift / Task handover
- 7.2 Dissemination of information
- 7.3 Cultural differences
Module 8: Teamwork
- 8.1 Responsibility
- 8.2 Management, supervision and leadership
- 8.3 Decision making
Module 9: Professionalism and Integrity
- 9.1 Keeping up to date; currency
- 9.2 Error provoking behaviour
- 9.3 Assertiveness
Module 10: Organisation‘s HF Program
- 10.1 Reporting errors
- 10.2 Disciplinary policy
- 10.3 Error investigation
- 10.4 Action to address problems
- 10.5 Feedback
Module 11: Case Studies
- 11.1 Torch (flashlight) left in nose wheel steering cable run
- 11.2 “Flight 261 and the Hidden Cost of Maintenance Deviation”
- 11.3 Colgan Air Flight 3407: A Case Study on Pilot Error, Fatigue, and Aviation Safety Reforms
- 11.4 Excalibur Airways Airbus A320 Incident (1993)
Who Should Attend?
- Aircraft Maintenance Engineers and Technicians
- Quality & Safety Managers
- Supervisors and Team Leaders in aviation maintenance
- Compliance and Regulatory Officers
- Anyone involved in aviation maintenance, inspection, or safety oversight
Final Assessment & Certification
- Mode: Online
- Course Duration: 150 Minutes
- Validity: 365 days
- We carefully evaluate the candidates taking up this course. Email us at info@academyaviationonline.com and share your interest in taking up this course.